Warranty & Complaints

Satisfaction Guarantee
BijSMAAK.com attaches great importance to satisfied customers. We therefore offer a 30-day trial period. If your purchases do not meet your expectations, you can cancel the purchase within 30 days of receipt of the order by returning the item in new condition and with all labels attached. You will then receive a refund of the amount already paid. This also applies to items from the sale. Of course you are allowed to try on the shoes or accessories at home first. If you want to exchange an item for another size or color, for example, you can return the item in the same way. You can then place a new order for the desired size or color. For more information on our return policy, please see our exchange & returns section.

What should I do if I have received the wrong product?
We treat your order with care. Nevertheless, it is possible that mistakes are made. If you have received an article that you did not order, please contact our customer service at [email protected] or via the contact form. To help you get started, we would like to hear in advance exactly what does not match. That way we know how best to help you further. If the item is returned, we will ensure that no additional costs are incurred.

Is there a warranty on my products?
BijSMAAK.com guarantees your legal rights to an item in accordance with reasonable expectations. We do this, depending on your item, by replacement , a voucher or repair reimbursement. In addition, factory warranties apply to certain products. For more information, please contact our customer service at [email protected] or via the contact form.

What should I do if the product is damaged?

If your order is damaged during shipment, please contact our customer service team at [email protected] or via the contact form.

What should I do if I have a complaint?
If you have a complaint about our items, please contact our customer service at [email protected] or via the contact form. We will deal with your complaint within 24 hours.